Cancellation Policy – MediSwift EU

Our cancellation policy allows customers to cancel their orders under specific conditions. We encourage you to review the policy carefully to understand the rules and procedures regarding cancellations.

While we strive to provide high-quality service and customer satisfaction, we understand that certain circumstances may require an order to be canceled.

How to Cancel an Order on MediSwift EU?

Our cancellation process is simple and can be done through the following methods:

 

  1. Customer Support: you can call our helpline and request cancellation.

💡 Note: you must provide a valid reason for cancellation. Once approved, you will receive a cancellation invoice confirming your request.

How Do We Process Refunds for Canceled Orders?

  1. After receiving your cancellation request, we verify if it meets our cancellation policy norms.
  2. We assess the order status and shipment progress before proceeding.
  3. Refunds are processed online only—we do not issue cash or bank drafts. The refund amount will be credited directly to your bank account.
  4. Customers must provide accurate bank details for the refund process. MediSwift EU is not liable for incorrect or invalid bank account information.
  5. The refund process typically takes 7 working days from the date of cancellation.

💡 Important: If the refunded amount is not credited within 7 working days, please contact your bank first before reaching out to us.

What Is Not Refunded?

Certain charges cannot be refunded, including:

  • Taxes and customs duties imposed by your country.
  • Additional government levies on your purchase.

MediSwift EU is not responsible for any such charges and cannot issue refunds for them.

When Does the Cancellation Policy Apply?

1. Cancellation Due to Product Being Out of Stock

  • If a product is out of stock, we will automatically cancel the order and notify you.
  • If only part of your order is available, we may fulfill the available portion and inform you accordingly.

2. Cancellation Due to Non-Payment

  • After placing an order, you will receive a temporary confirmation email.
  • A final invoice will be sent for payment completion.
  • If payment is not received within 24 hours, your order will be automatically canceled.

3. Cancellation Due to Delayed Delivery

  • If you find the delivery time unsatisfactory, you may cancel your order while it is in transit.
  • However, if the package has already reached customs, we may deduct customs duty and other applicable charges from your refund.

4. Cancellation Due to Wrong Product Delivery

  • If you receive a wrong product or incorrect dosage, you can request cancellation and a refund.
  • You must contact us within 7 days of receiving the order. Requests after this period will not be entertained.

5. Cancellation Due to a Tampered Product

  • If your package appears damaged or tampered with, you may request a cancellation and refund.
  • Again, this request must be made within 7 days of receiving the order.