For ensuring the anonymity and privacy of our customers, we have a well-defined privacy policy on our portal.
Our main priority is to provide safety to our customers while doing online transactions.
We ask all our customers to check out our privacy policy before ordering medicines on our portal.
It is to be understood that while doing the final transactions, you will be reminded that by agreeing to pay us, you accept the terms and conditions set forth in the privacy policy on our portal.
Policy for collection and sharing of online information of our customers
We have a stringent policy for collecting and sharing our customers’ private information.
All the information that we collect from customers, such as their name, age, email ID, phone number, and address, is used only for official purposes.
Even the personal and private confidential information that we collect, such as your debit or credit card numbers and OTPs, is kept in our secure servers that facilitate the buying process for our customers.
We are not engaged in the unauthorized process of sharing your information with any entity, including third parties such as our vendors and wholesalers.
All this is done to provide meaningful and efficient customer service.
This also helps ease the process for customers, allowing them to gather information or complete payments and checkouts without repeatedly entering the same details.
You can choose to register with us, but this is solely at your discretion.
You do not have to mandatorily sign up or register yourself on our portal to buy medicines.
Signing up for our newsletter
We collect your email ID for sharing our weekly newsletter with you.
This allows you to stay updated on the latest medicines, upcoming brands, and the best offers.
You are not required to mandatorily sign up for our newsletter, but doing so helps you stay informed about discounts, promotions, and stock availability.
We share all updates, including offers on medicines, new arrivals, and special discounts, through our newsletter.
This way, you can receive notifications, such as when a medicine is restocked.
Your email ID is not used for unauthorized purposes or spam emails.
Customers are advised to check their spam folder in case our emails are filtered due to their email settings.
After completing a transaction, an e-receipt is emailed to you for each purchase.
Agreeing to the cookie policy on our portal
Our portal uses cookies to ensure a faster and smoother shopping experience.
You can choose to agree with our cookie policy, but this is solely at your discretion.
By making a transaction on our portal, you agree to our cookie policy, which allows us to store some vital information for quicker browsing and checkout.
Doing transactions on our portal
All online transactions occur over a fast and secure payment gateway protected by SSL encryption to ensure safe and verified payments.
Each transaction is OTP-verified, with an OTP sent to both your email ID and mobile number for authentication.
Refund and cancellation policy
All products ordered from our portal can be canceled.
However, cancellations must be made within 7 days, regardless of whether the order is domestic or international.
Cancellations made after 7 days from the date of purchase will not be validated.
Customers may also request an exchange of products.
This process is carried out by our executives, who physically verify the product before proceeding with the exchange.
Refunds are not provided in cash but are directly credited back to the customer’s account via online transfer.
Sharing your reviews
You may choose to share your experience with us, whether it’s regarding:
- Your experience with a particular medicine
- Finding the right brand and dosage
- The payment process
- The overall shopping and checkout experience
We encourage customers to share their experiences, but this is not mandatory in case you wish to protect your anonymity.