We encourage all customers purchasing medicines from our portal to carefully read our return and refund policy. This ensures clarity on our procedures and avoids any confusion or inconvenience for both parties.

Please review the following key points:

Order Confirmation

  • Before proceeding with payment, you will receive an order confirmation email containing the full details of your purchase, including the medicine specifications and prices.
  • Once the payment is successfully completed, you will receive a final acknowledgment email confirming your order along with the expected delivery time.
  • If we are unable to fulfill your order due to stock unavailability, this will be clearly mentioned in the final acknowledgment bill.

Shipping Dispatch Confirmation

  • After placing your order and completing the payment, you can track the order through our portal.
  • We will send you an email notification once your package is ready to be shipped (typically within 24 to 48 hours).
  • This email will contain:
    • Invoice number
    • Shipping details
    • Instructions on tracking your shipment
  • If you face difficulties tracking your order, you can always contact our helpline for assistance.

💡 Important:

  • We ship your package to the delivery address provided at the time of order placement.
  • Address changes after shipment are not allowed to prevent undelivered packages.

Customs Regulations and Delays

  • MediSwift EU ships medicines both domestically and internationally.
  • International orders may be subject to customs clearance when they arrive at the destination country.
  • Customs inspections may cause additional delays beyond our control.
  • Once the customs process is complete, the package will be handed over to the local courier service for final delivery.

💡 Note: Customs checks may take a few days to several weeks, depending on your country’s regulations. Please allow extra time for this process.

Estimated Delivery Time

  • Local and domestic deliveries typically arrive within a few days.
  • However, unexpected circumstances such as:
    • Customs delays
    • Natural disasters
    • Political disruptions
    • State lockdowns
    • Logistical issues
      May extend the delivery timeline.
  • In general, we aim to deliver all orders within 15 to 20 working days after order confirmation.

💡 If your package has not arrived within 15-20 days, please track your shipment and contact us for assistance.

Reshipping Lost Orders

  • While rare, orders may occasionally be lost in transit.
  • If an order is lost on our end, we will either:
    • Reship the order at no additional cost
    • Process a full refund (excluding customs duties and taxes)
  • If your order has not arrived within 21 days, please contact our customer support helpline.
  • If a request is not made within 8 weeks from the original order date, we will not be able to process reshipping or refunds.

Return and Refund Policy

  • If you receive an order with a broken or tampered seal, please report it within 7 days of receiving the shipment.
  • Upon verification, we will arrange for:
    • A replacement shipment
    • Pickup of the damaged product
  • No return or refund requests will be accepted after 7 days of receiving the order.